Privacy Policy

Information We Collect

When you use Viorly, we collect:

• Account information: Name, email address when you create an account.
• Inspection reports: PDF files you upload for analysis.
• Documents: Files you store in your Home Vault.
• Usage data: How you interact with Viorly to improve the service.

How We Use Your Information

• To analyze your inspection report and generate findings.
• To provide personalized maintenance schedules and cost estimates.
• To store and organize your home documents securely.
• To run and continually improve the Viorly product — how the analysis is presented, what we surface, and how the service performs. We do not use your report or documents to train AI models.
• To create aggregated, de-identified datasets (with all personal and property identifiers removed) for industry benchmarks and research.

Data Security

Your data is encrypted at rest using AES-256 encryption and in transit using TLS 1.2+. Inspection reports and documents are stored in isolated, access-controlled storage.

What we will never do: sell or share data that identifies you personally, share your identifiable data with advertisers, or use your inspection report or documents to train AI models. What we may do: share data with your connected real estate agent as described below, and share aggregated or de-identified data with third parties as described in "Aggregated and De-identified Data."

Curious how a free service stays free? We earn a small referral fee when you choose to hire a pro — never by selling your data. See "How Viorly Makes Money" below, or our FAQ.

Agent Data Sharing

If you sign up through a real estate agent's link, you are connected to that agent for the home-buying work you do together. By default, the following information is shared with them so they can support you through the transaction:

• Your name, email, and property addresses
• For each property you are still buying: full inspection report findings, severity levels, and cost estimates, plus any quotes you generate and send to professionals through Viorly

Pro responses to your quotes — their pricing, messages, and replies — are never shared with your agent. Those stay between you and the pro.

When you mark a property as owned (i.e., the deal closes), your agent's view of that property freezes. They can still see the report and quotes from the transaction, but new activity on that home — new quotes, new inspections, anything you do as a homeowner — is not shared with them.

If you add another property while still connected to the same agent, that property is treated as a new transaction and the same default sharing applies until it closes.

You can release your agent at any time from your Settings page. Releasing removes their access to everything (past and future) and removes their branding from your site.

Aggregated and De-identified Data

Viorly's analyses are most useful when they're informed by patterns across many homes. To do that responsibly, we create aggregated datasets (numbers and trends covering groups of homes) and de-identified datasets (records with personal and property identifiers removed) from the data you and others upload.

Before any data is used this way, we strip out: your name, email, phone number, exact property address (we keep only ZIP or metro), agent linkage, photos containing PII, and any document text that contains identifying information. We use and may share this data with research partners and as aggregate market-benchmark products. This is the only data we ever share beyond your account and your chosen agent — it is never used to train AI models, and we design the process so the result cannot reasonably be re-identified back to you.

Service Providers

We rely on a small number of trusted providers to run Viorly — for hosting and storage, account authentication, and AI-powered analysis of your inspection text. These providers process data only on our behalf and only as needed to deliver the service, under data-handling agreements that prohibit using your data to train their general-purpose models or for any other purpose.

Anonymous Uploads

You can upload an inspection report without creating an account. Anonymous uploads are stored with a 7-day session and automatically deleted after 30 days. Creating an account allows you to save your report permanently.

Your Rights

You can request deletion of your account and all associated data at any time by contacting us. Upon account deletion, all your inspection reports, documents, and personal information will be permanently removed.

How Viorly Makes Money

Viorly is free for buyers, sellers, homeowners, and agents. We make money one way: when you choose to hire a pro through our pro-matching (powered by Thumbtack), that pro pays a small lead fee — the same fee they'd already pay on a marketplace like Thumbtack or Angi. We don't mark it up, and our fee isn't tied to your job's size, scope, or price.

Viorly is software, so it's inexpensive to run. Those referral fees are enough to keep the product free — which is why we don't need to, and never will, sell your data. More detail is in our FAQ and on how hiring a pro works.

Contact

For privacy-related questions, contact us at privacy@viorly.com.